ITIL-F 무료 덤프문제 온라인 액세스

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

• A.Supporting services
• B.Business services
• C.Customer services
• D.Component services

Which of the following is service transition planning and support NOT responsible for?

• A.Prioritizing conflicts for service transition resources
• B.Detailed planning of the build and test of individual changes
• C.Coordinating the efforts required to manage multiple simultaneous transitions
• D.Maintaining policies, standards and models for service transition activities and processes

What BEST defines serviceability?

• A.How quickly a service or component can be restored to normal working order
• B.The part of the business process that is critical to providing the service
• C.How long a service or component can perform its agreed function without failure
• D.The ability of a third-party supplier to meet the terms of its contract

What are underpinning contracts used to document?

• A.Service levels that have been agreed between the internal service provider and their customer
• B.The provision of goods and services by third party suppliers
• C.Metrics and critical success factors (CSFs) for internal support teams
• D.The provision of IT services or business services by a service provider

What are the categories of event described in the ITIL service operation book?

• A.Warning, reactive, proactive
• B.Informational, warning, exception
• C.Informational, scheduled, normal
• D.Scheduled, unscheduled, emergency