EX0-115 무료 덤프문제 온라인 액세스

What does the term "Integrity" mean in the context of Information Security Management?

• A.Screening the support staff on their loyalty to the IT organization
• B.Protecting the information against unauthorized use
• C.Monitoring the access to information
• D.The accuracy, completeness and correctness of the information

When should the final closure of an Incident record be completed?

• A.When the Incident has been dispatched outside the Service desk department.
• B.When the user or customer has been given the opportunity to confirm that the service is restored.
• C.When all relevant information for classification and routing has been entered.
• D.When the Incident is solved and normal operation is restored.

Through which process does the implementation of a new or changed service, including closure of a service, need to be planned and approved?

• A.Service level management
• B.Change management
• C.Business relationship management
• D.Release management

How should the requirements for Service continuity and availability be identified?

• A.These should be made up from service requirements and SLAs if available.
• B.These should be identified based upon the business priorities, Service level agreements (SLAs) and assessed risks.
• C.These should be identified based upon historical data for major incidents and their business impact on the organization.
• D.These should be identified on the basis of customer satisfaction investigations, so that the real user needs can be considered.

A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered.
What is the name of the document?

• A.Underpinning Contract
• B.Service Catalog
• C.Service Level Requirement
• D.Service Level Agreement (SLA)