EX0-110 무료 덤프문제 온라인 액세스

Security controls shall be documented. What will the controls be related to?

• A.services
• B.risks
• C.staff
• D.locations

What is the objective of the Security Management process?

• A.to manage information security effectively for critical services only
• B.to manage information security effectively within all service activities
• C.to manage information security effectively relating to the financial administration of service activities
• D.to manage information security effectively for IT staff

What is the purpose of defining the requirements for a Service Management System?

• A.To provide policies and a framework to enable effective management and implementation of all services
• B.To safeguard the implementation and delivery of Service Management
• C.To realize a Management System framework for IT Service Management
• D.To ensure that new services are deliverable and manageable against the customer requirements

What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?

• A.to improve the efficiency and effectiveness of the business
• B.to improve the efficiency and effectiveness of the ITIL processes
• C.to improve the efficiency and effectiveness of service delivery and management
• D.to improve the efficiency and effectiveness of service support

What is the definition of quality according to ISO 9000?

• A.Quality is when the requirements and expectations of all stakeholders involved in the product lifecycle are being fulfilled.
• B.Quality is when the agreed service levels of a specific and defined service are met during more then six subsequent periods.
• C.Quality is when the expectations from the customer to a certain service or product are being delivered to the customer.
• D.Quality is when all features of a service which are agreed with the customer are being delivered to the customer.