EX0-110 무료 덤프문제 온라인 액세스

All service changes should be reflected in change management records. Which of the aspects below is an example of a service change, that needs to be reflected in a change record?

• A.A major incident
• B.A formal closure of services
• C.A service level agreement (SLA) failure
• D.An identified problem

Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?

• A.it must include the scope of the organization's service management plan
• B.It must never include any know-how of the organization
• C.it must include the documented procedures specified by the standard
• D.it must be available in at least one hard copy and approved

What is the best definition of a process?

• A.A logically related series of activities to deliver a defined objective.
• B.A collection of activities (related or not) moving towards a common goal.
• C.A single, repeatable, measurable, activity, with the potential for control.
• D.A collection of activities carried out with minimum effort.

What are the main criteria to check whether ISO/IEC 20000 is applicable for service provider?

• A.That they retain focus on the customer
• B.That they retain all processes in house
• C.That they retain only the service delivery processes
• D.That they retain management control

Which of the aspects listed below is included in ISO/IEC 20000?

• A.employee motivation
• B.standard products
• C.social responsibility
• D.customer communication