EX0-110 무료 덤프문제 온라인 액세스

All service changes should be reflected in change management records. Which of the aspects below is an example of a service change, that needs to be reflected in a change record?

• A.An identified problem
• B.A major incident
• C.A formal closure of services
• D.A service level agreement (SLA) failure

What may define the scope of Service Management in the Service Management plan?

• A.The size of the infrastructure
• B.The number of staff
• C.The specific processes undertaken
• D.The location of the services

Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?

• A.it must be available in at least one hard copy and approved
• B.it must include the scope of the organization's service management plan
• C.It must never include any know-how of the organization
• D.it must include the documented procedures specified by the standard

What may define the scope of Service Management in the Service Management plan?

• A.The size of the infrastructure
• B.The number of staff
• C.The specific processes undertaken
• D.The location of the services

What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?

• A.to improve the efficiency and effectiveness of service support
• B.to improve the efficiency and effectiveness of the ITIL processes
• C.to improve the efficiency and effectiveness of service delivery and management
• D.to improve the efficiency and effectiveness of the business