EX0-101 무료 덤프문제 온라인 액세스

Which process is responsible for providing the rights to use an IT service?

• A.Access management
• B.Incident management
• C.Request fulfillment
• D.Change management

Which one of the following are the two primary elements that create value for customers?

• A.Customer and user satisfaction
• B.Service requirements and warranty
• C.Resources and capabilities
• D.Value on investment (VOI) and return on investment (ROI)

Which process is responsible for discussing reports with customers showing whether services have met their targets?

• A.Continual service improvement
• B.Service level management
• C.Availability management
• D.Change management

Which one of the following would NOT be defined as part of every process?

• A.Inputs and outputs
• B.Functions
• C.Metrics
• D.Roles

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

• A.Be kept up-to-date on the progress of an activity
• B.Be accountable for the outcome of an activity
• C.Perform an activity
• D.Manage an activity