EX0-101 무료 덤프문제 온라인 액세스

Which process is responsible for sourcing and delivering components of requested standard services?

• A.Service desk
• B.Request fulfillment
• C.Service portfolio management
• D.IT finance

Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

• A.2, 3 and 4 only
• B.1, 3 and 4 only
• C.1, 2 and 3 only
• D.All of the above

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

• A.Perform an activity
• B.Be accountable for the outcome of an activity
• C.Be kept up-to-date on the progress of an activity
• D.Manage an activity

Which one of the following are the two primary elements that create value for customers?

• A.Value on investment (VOI) and return on investment (ROI)
• B.Service requirements and warranty
• C.Resources and capabilities
• D.Customer and user satisfaction

Which one of the following is the purpose of service level management?

• A.To carry out the service operations activities needed to support current IT services
• B.To create and populate a service catalogue
• C.To ensure that sufficient capacity is provided to deliver the agreed performance of services
• D.To ensure that an agreed level of IT service is provided for all current IT services