EX0-001 무료 덤프문제 온라인 액세스

A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process

• A.1, 2 and 3 only
• B.All of the above
• C.1, 2 and 4 only
• D.2, 3 and 4 only

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

• A.The Request Fulfillment Process Manager
• B.The Service Desk Manager
• C.The Request Fulfillment Process Owner
• D.The Service Manager

Service Acceptance criteria are used to?

• A.Ensure Portfolio Management is in place
• B.Ensure delivery and support of a service
• C.Ensure service Key Performance Indicators (KPIs) are reported
• D.Ensure the design stage of the Lifecycle

Which statement BEST represents the guidance on incident logging?

• A.All incidents must be fully logged
• B.Only incidents reported to the service desk can be logged
• C.The service desk decide which incidents to log
• D.Incidents must only be logged if a resolution is not immediately available

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

• A.Service level management
• B.Capacity management
• C.IT operations management
• D.Incident management