EX0-001 무료 덤프문제 온라인 액세스

Which one of the following do major incidents require?

• A.Less documentation
• B.Less urgency
• C.Longer timescales
• D.Separate procedures

What is the PRIMARY process for strategic communication with the service provider's customers?

• A.Service catalogue management
• B.Service desk
• C.Business relationship management
• D.Service portfolio management

Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

• A.All of the above
• B.1 and 3 only
• C.2 and 3 only
• D.1 and 2 only

Which of the following are included within Release and Deployment Models?
1) Roles and responsibilities
2) Template release and deployment
3) Supporting systems, tools and procedures.
4) Handover activities and responsibilities

• A.All of the above
• B.2, 3 and 4 only.
• C.1 and 4 only.
• D.1, 2 and 3 only.

Which of the following is NOT an aim of the Change Management process?

• A.Overall business risk is optimized
• B.All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
• C.Standardized methods and procedures are used for efficient and prompt handling of all Changes
• D.All budgets and expenditures are accounted for