E20-920 무료 덤프문제 온라인 액세스

A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.
What impact would this type of structure have on customer satisfaction?

• A.Reduction in the supported number of tenants
• B.Delays with service authentication
• C.Decrease in service performance
• D.Delays in problem resolution

Your organization has been researching the benefits of using a cloud service provider.
Their marketing material clearly describes how their predefined device catalog would dramatically reduce service commissioning timing and guarantee a consistent user experience. However, the presentation does not associate a direct financial value to the service catalog.
You are helping to create an initial justification report for using the cloud provider's services. What category would the non-financial benefits of the service catalog fall under?

• A.Time-to-implement
• B.Time-to-deploy
• C.Time-to-deliver
• D.Time-to value

A line of business has been using a public cloud provider and is now seeking services from the internal IT department.
The line of business (LOB) has concerns about service performance and availability.
They also want to have a clear and logical description of services, capabilities, and key performance indicators.
The organization would like to better understand support responsibilities and warranties.
What should the LOB obtain from the IT department to satisfy concerns?

• A.SLO
• B.Service offering
• C.SLA
• D.Service template

DRAG DROP
A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process?

정답:

An IT organization within a healthcare company has embarked on a strategic transformation by adopting the IT Value Transformation road map. They have been successful in bringing out several IT services by adopting cloud computing. These services have helped the company release new products quickly into the market. However, the IT organization is still perceived internally as a cost center.
What is the IT organization neglecting?

• A.Seeking more business opportunities for IT services
• B.Improving the utilization of compute, network, and storage resources.
• C.Reducing the cost of IT services even more
• D.Linking IT spending to specific business outcomes