820-421 무료 덤프문제 온라인 액세스

What should you do in identifying solutions that fulfill the capability needs of the customer?

• A.First, identify the relevant Cisco architectures and potential solutions. Next, move on to features.
• B.First, look at the features available and then identify whether these exist in an available solution.
• C.Place the most attention on new ideas or needs which have recently come up in project brainstorming sessions.
• D.Include only those offerings which the customer has requested information on in the past.

What tool would you use as a starting point to identify future capability requirements?

• A.Business motivation model
• B.Value chain model
• C.A 'to-be' business model canvas
• D.Root cause analysis

You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?

• A.Present ideas which are aligned to the customer's strategy and are realistic to implement
• B.For all recommendations, include a request of funding to conduct a deeper analysis of benefits
• C.Recommendations involving process changes should be presented by the IT manager or another internal employee
• D.Present only the ideas which require the IT manager to seek new budgets / funding

Which of the following can best help you establish credibility with a customer executive?

• A.Ask informational questions about industry trends
• B.Talk a lot about your product's new features
• C.Describe the benefits of Cisco's approach to customer support
• D.Demonstrate awareness and interest in learning more about the company's priorities and published financials

What is the benefit of turning a pain point into an opportunity?

• A.Reduces IT costs to the business
• B.Uses technology to raise efficiency
• C.Raises IT spending and leads to higher return on investment
• D.Allows the customer to overcome a perceived issue with upside potential