642-241 무료 덤프문제 온라인 액세스

Which statement is correct about the Erlang-C sizing calculation model?

• A.Erlang-C is used for sizing agents in a queuing model.
• B.Erlang-C is used for sizing IVR, PSTN trunk, and queue ports.
• C.Erlang-C plans for a percentage of calls to be blocked or dropped in the calculation.
• D.Erlang-C assumes that calls that do not find an available agent will be blocked or dropped.

In a multisite distributed call processing model for Cisco Unified Contact Center Enterprise, which statement is true?

• A.The Cisco Unified Communications Manager cluster must be located in one data center.
• B.The Cisco Unified Contact Center Enterprise agents must be at the same site as the Cisco Unified Communications Manager cluster.
• C.Each Cisco Unified Communications cluster must have its own dedicated Cisco Unified IP IVR for queuing and treatment.
• D.More than one Cisco Unified Communications Manager cluster is supported.

Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

• A.show debug
• B.show log
• C.show trace
• D.show level

When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?

• A.The caller will not hear queue music during the transfer.
• B.The different call leg records will be linked in the Cisco Unified Contact Center Enterprise database Termination Call Detail Variable Table.
• C.The second agent will not get screen pop data about the call.
• D.The second agent will not be able to perform a secondary transfer of the call.

Which three of these features are supported by the Cisco Unified Contact Center Enterprise Cisco Unified IP Phone Agent? (Choose three.)

• A.call recording
• B.Cisco Agent Desktop automated workflows
• C.call center statistics
• D.Cisco Agent Desktop supervisor agent reskilling
• E.silent monitoring