642-241 무료 덤프문제 온라인 액세스

During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

• A.from the call arrival to the point that the agent is ready
• B.from the call arrival to the point that the agent hangs up
• C.from the call arrival to the point that the agent answers
• D.from the transfer to IVR to the point that the agent hangs up

Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

• A.MTP resources
• B.PSTN gateway trunks
• C.IVR ports
• D.agents

A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

• A.30,000
• B.24,750
• C.10,000
• D.22,500
• E.15,000

When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

• A.SIP
• B.SCCP
• C.MCGP
• D.H.323

In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

• A.Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
• B.Agent reporting capacity in WebView decreases.
• C.Agent capacity on the Cisco Agent Desktop servers decreases.
• D.Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.