500-450 무료 덤프문제 온라인 액세스

In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actions can the agent take?

• A.Enter wrap-up data from the prior call.
• B.Answer the call being sent to them.
• C.Log off.
• D.Change state to Not Ready.

You have deployed a VXML application named MyVXMLApp.
Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

• A.app=MyVXMLapp
• B.application=MyVXMLApp
• C.vxmlapp=MyVXMLApp
• D.appname=MyVXMLApp

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

• A.You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
• B.You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
• C.You can enable hyper-threading at the Guest OS level.
• D.You can enable hyper-threading at the hypervisor level.
• E.You cannot enable hyper-threading at the hypervisor level.

Refer to the exhibit. In Cisco Finesse 10.0 and beyond, a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

• A.BACampaign is not empty.
• B.callVariable1 is not equal to 1.
• C.BAStatus is not equal to 1.
• D.BAStatus is not empty.
• E.BAAccountNumber is not empty.

Refer to the exhibit. The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

• A.dialed number configured for UCCE scripts
• B.dial peer configured for survey DN
• C.dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
• D.route pattern configured for survey DN
• E.dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts