500-445 무료 덤프문제 온라인 액세스

Which group must an email match to be transferred to any queue?

• A.Media class
• B.Application instance
• C.Application path
• D.Business hour

Which process scans content and applies regular expressions to mask the sensitive information?

• A.Data masking
• B.Data filtering
• C.Data leak prevention
• D.Data scanning

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

• A.SS0 is not enabled by default; configuration is necessary.
• B.SS0 allows administrators to check the status of agent and supervisor performance.
• C.Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
• D.SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
• E.Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

In which two ways are chats transferred? (Choose two.)

• A.Chats can be transferred to departments directly.
• B.Only one chat activity can be transferred at a time.
• C.Agents have unlimited transfers of chat activity.
• D.Only open chat activities in which the customer has not left the chat session can be transferred.
• E.Agents can transfer the chat activities based on the Maximum Task limit setting.

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

• A.Dynamic Expanded Call Context Variable
• B.Dynamic Run Application Script Request
• C.Dynamic Expected Wait Time Variable
• D.Call variable on email/chat gadget