500-445 무료 덤프문제 온라인 액세스

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

• A.80 milliseconds
• B.300 milliseconds
• C.240 milliseconds
• D.120 milliseconds

What are three steps in a chat process flow? (Choose three.)

• A.The application server displays the chat to the agent with a notification.
• B.The application server checks Chat EP configuration.
• C.EAAS notifies EAMS of DO_THIS_WITH_TASK.
• D.EAAS Instances sends NEW_TASK message to MR PIM.
• E.The agent selects chat in the gadget.
• F.The customer initiates a chat and hits Chat Entry Point (EP).

In which two ways are chats transferred? (Choose two.)

• A.Chats can be transferred to departments directly.
• B.Agents can transfer the chat activities based on the Maximum Task limit setting.
• C.Only open chat activities in which the customer has not left the chat session can be transferred.
• D.Only one chat activity can be transferred at a time.
• E.Agents have unlimited transfers of chat activity.

Which two ways are departments configured? (Choose two.)

• A.Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.
• B.Each department has 14 types of resources available for use.
• C.Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
• D.Departments, once created, cannot be deleted from ECE.
• E.Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

What are two specifications for reporting templates? (Choose two.)

• A.Only one report can be created per template.
• B.Any number of reports can be created from a template.
• C.The availability of templates is controlled by licenses.
• D.A user can only create ten reports per template.
• E.Templates can be deleted.