500-442 무료 덤프문제 온라인 액세스

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

• A.Quick Edit
• B.Monitor
• C.Edit
• D.Browse

Which two components are needed to setup RONA? (Choose two.)

• A.Call Routing Logic
• B.System timers
• C.Agent Permission levels
• D.Attribute settings
• E.Skill Target Configuration

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)?
(Choose two.)

• A.customer expectations
• B.average queue time
• C.customer satisfaction
• D.call abandon rate
• E.productivity
• F.cost

What are two parts of a Single Sign-on message flow? {Choose two.)

• A.IdS detects the user has a valid access token
• B.IdP provides a login page for authenticating the user
• C.Browser issues PUT of the Finesse desktop with an access token
• D.IdS provides a login page for authenticating the user
• E.IdS detects the user has an invalid access token

Which two steps are required to configure a Supervisor? (Choose two.)

• A.assign the Supervisor to only one Team
• B.make sure the Supervisor has an Active Directory Account
• C.assign the Supervisor to a Precision Queue
• D.ensure that "Is Supervisor" is checked
• E.assign the Supervisor to a Skill Group and Precision Queue