500-442 무료 덤프문제 온라인 액세스

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

• A.The PTSN is responsible for routing the call to the agent.
• B.The PSTN is responsible for delivering the inbound call to a voice gateway.
• C.The voice gateway may modify the digits presented to downstream devices.
• D.The voice gateway provides IVR functionality in a Contact Center deployment.
• E.The voice gateway is responsible for routing the call to the agent.

Which two steps are required to configure a Supervisor? (Choose two.)

• A.assign the Supervisor to only one Team
• B.assign the Supervisor to a Precision Queue
• C.ensure that "Is Supervisor" is checked
• D.make sure the Supervisor has an Active Directory Account
• E.assign the Supervisor to a Skill Group and Precision Queue

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

• A.Security Administrator
• B.Dashboard Administrator
• C.Report Definition Designer
• D.Security Configuration Designer
• E.Report Designer

What are two default CCB VXML applications that could be modified? (Choose two.)

• A.BillingQueue
• B.Callback Engine
• C.CallbackQueue
• D.cvp_ccb-vxml.tcl
• E.CallbackEntry

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

• A.Config Manager Tools
• B.Call Trace
• C.Reason Code
• D.Workflow
• E.Script Editor