500-440 무료 덤프문제 온라인 액세스

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

• A.The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
• B.The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
• C.With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.
• D.The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.
• E.With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

• A.advanced call control (consultation, transfer after consult, conference after consult)
• B.desktop for third-party ACD
• C.agent historical reports
• D.ready and login reason codes
• E.phonebooks and workflows
• F.basic call control (answer, hold, retrieve, end, and make call)

Which two options are required for the private link in the Cisco Contact Center Enterprise solution? (Choose two.)

• A.path diversity
• B.max of 1500 ms round trip time latency tolerance
• C.variable layer subnet masking
• D.Layer 3 quality of service prioritization and queuing

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

• A.The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
• B.Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.
• C.With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.
• D.Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
• E.Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

• A.10/100 NIC speeds are supported.
• B.802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.
• C.UCS B/C series NIC teaming is supported.
• D.Gigabit Ethernet Auto Negotiation is optional for NIC and switch.