500-440 무료 덤프문제 온라인 액세스

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise (UCCE) system?

• A.The call is reclassified and the system executes a new routing associated with that call type.
• B.The call is reset to the new call type, like a new call with all counters reset to zero.
• C.There is no impact, and the call type is used only for the initial script selection process.
• D.The call type is changed and continues the current script execution.

In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

• A.after a supervisor has conferenced into a call
• B.after a supervisor has selected a talking agent for monitoring
• C.after a supervisor has barged into a call
• D.after a supervisor has started monitoring a call
• E.after a supervisor has transferred the call

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

• A.normalize SIP messages using SIP profiles
• B.Silent Monitor inbound voice calls
• C.record calls by forking the media using build-in-bridge
• D.demarcation point between networks
• E.NAT for address hiding
• F.secure communication using flow around mode

Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?

• A.Agent device targets must be created for each phone that is used by an agent.
• B.Agent labels must be created for each routing client that can route calls to an agent.
• C.Agent targeting rules are not allowed with translation routes.
• D.Agent extensions can be defined as a range, without having to build each device target.

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

• A.Boolean or proficiency
• B.proficiency or array
• C.string or integer
• D.Boolean or integer