500-052 무료 덤프문제 온라인 액세스

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

• A.The layout is associated to the team under Team Resources.
• B.The layout is associated to the desktop layout under Team Resources.
• C.The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
• D.The layout is associated to the CSQ definition.

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

• A.Add the supervisor as a member of all the relevant teams.
• B.Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.
• C.Assign the supervisor as primary supervisor for all the relevant teams.
• D.Take no action, because a supervisor cannot monitor more than one team.

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

• A.Cisco Unified Intelligence Center Standard
• B.Cisco Unified CCX Premium
• C.Cisco Unified CCX Enhanced
• D.Cisco Unified Intelligence Center Premium

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

• A.bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
• B.number of ASR and TTS ports
• C.number of historical reporting sessions
• D.number of silent-monitoring and remote-monitoring sessions
• E.bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
• F.bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

• A.Send HTTP Response
• B.Create URL Document
• C.Write Document
• D.Place Call
• E.Cache Document