500-052 무료 덤프문제 온라인 액세스

If you use skills-based routing, where is the agent selection criteria defined?

• A.in the Skill Group definition
• B.in the Resource definition
• C.in the Contact Service Queue definition
• D.in the Skill definition

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

• A.corporate network
• B.demilitarized zone
• C.wherever the Cisco Unified UCCX server is deployed
• D.Internet

The Agent email feature is available in which Cisco Unified Contact Center Express packages?

• A.Premium and Enhanced
• B.Premium only
• C.Premium and Standard
• D.Premium, Enhanced, and Standard

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

• A.access to chat logs
• B.dockable windows
• C.send an email to an agent
• D.URL push to agents
• E.send a call in queue to a specific agent
• F.graphical reports

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

• A.The layout is associated to the team under Team Resources.
• B.The layout is associated to the desktop layout under Team Resources.
• C.The layout is associated to the CSQ definition.
• D.The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.