500-052 무료 덤프문제 온라인 액세스

Which statement is true about the default script field when adding an application?

• A.Any problems running the configured script will cause the default script to be executed.
• B.When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
• C.When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.
• D.When a caller does not enter a choice in a Menu step, it will execute the default script.

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

• A.System page on Cisco Unified Contact Center Express Administration
• B.Control Center on Cisco Unified Contact Center Express Serviceability
• C.Cisco Unified Communications Operating System Administration
• D.Cisco Desktop Administrator

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

• A.The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
• B.The layout is associated to the CSQ definition.
• C.The layout is associated to the desktop layout under Team Resources.
• D.The layout is associated to the team under Team Resources.

Agent Email is a Cisco Unified CCX feature available in which of these packages?

• A.Premium and Enhanced
• B.Premium only
• C.Premium, Enhanced, and Standard
• D.Premium and Standard

Which step library is included in the license for Cisco Unified CCX Standard?

• A.ICM steps
• B.email steps
• C.document steps
• D.database steps