350-060 무료 덤프문제 온라인 액세스

Your company provides a VoIP service. Customers are informing your call center that they are not getting a dial tone. You are able to establish a Telnet session into the primary call manager across the network. From the primary call manager, you are unable to ping the CPE. You are able to ping the CPE from the secondary call manager.
After failing over to the secondary call manager, which three items should you focus on to resolve this performance problem? (Choose three.)

• A.syslog in the secondary call manager
• B.routing problems in the network between the primary call manager and CPE
• C.syslog in the primary call manager
• D.maintenance changes to either call manager, the network, or CPE configurations
• E.DoS attack on the primary call manager
• F.bad network port in the primary call manager

According to ITIL@ v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are available within defined geographical locations and scheduled times?

• A.availability
• B.continuity
• C.capacity
• D.security

According to ITIL@ v3 framework, which type of service operational management process involves root-cause analysis to identify and resolve the cause of events and incidents that impact the managed network environment?

• A.incident
• B.event
• C.problem
• D.configuration

You are working in a large service provider NOC as a Tier 2 NOC engineer. A ticket has been escalated to you regarding an intermittent and apparently random problem with packet loss. The network has multiple redundant paths on which IP traffic can flow. The service desk has performed standard troubleshooting procedures but cannot isolate the problem.
Which two types of information should you gather before escalating to Tier 3? (Choose two.)

• A.Use traceroute and specify multiple source interfaces to see if one specific route is causing the issue.
• B.Perform an extended ping with varying packet sizes to see if the problem is related to a path MTU issue.
• C.Perform a switchover of the route processors of one of the core routers that traffic passes through.
• D.Contact the carrier that is providing the underlying circuits. Request the service desk of the carrier to troubleshoot, because the problem must lie in the network of the carrier.

According to ITIL@ v3 framework, which type of tools is best suited to ensure management of a predefined workflow stream containing a set of tasks which can be managed around resource availability, timelines, status, and if needed escalation paths?

• A.process control engine
• B.discovery audit
• C.configuration management system
• D.business service management