350-060 무료 덤프문제 온라인 액세스

While evaluating a new hardware rollout plan before deployment, which standards should you review to ensure that the hardware met certain environmental design guidelines?

• A.COBIT
• B.eTOM
• C.ITIL@
• D.NAS
• E.NEBS

You are working in a large service provider NOC as a Tier 2 NOC engineer. A ticket has been escalated to you regarding an intermittent and apparently random problem with packet loss. The network has multiple redundant paths on which IP traffic can flow. The service desk has performed standard troubleshooting procedures but cannot isolate the problem.
Which two types of information should you gather before escalating to Tier 3? (Choose two.)

• A.Perform an extended ping with varying packet sizes to see if the problem is related to a path MTU issue.
• B.Contact the carrier that is providing the underlying circuits. Request the service desk of the carrier to troubleshoot, because the problem must lie in the network of the carrier.
• C.Perform a switchover of the route processors of one of the core routers that traffic passes through.
• D.Use traceroute and specify multiple source interfaces to see if one specific route is causing the issue.

According to ITIL@ v3 framework, which type of redundancy is characterized by integrating different types of assets with a common service capability thereby being more resilient to a single cause of failure in the network?

• A.active
• B.passive
• C.diverse
• D.homogeneous

A new polling application was installed last week. This application monitors some of the routing characteristics on your edge and aggregation devices. Since that time, you have been receiving CPU threshold utlization alerts between 1 and 4 a.m. every day from multiple edge and aggregation devices. What is the most likely cause of CPU spikes, in light of the specified changes and assuming that no other changes happened in the network?

• A.SNMP get queries are causing the CPU spikes in these devices.
• B.Too many syslog messages generated from these devices are causing CPU spikes.
• C.The large number of VPN routes that are exchanged among these routes is causing CPU spikes.
• D.A DoS attack on the network is causing CPU spikes.
• E.Configuration changes from provisioning processes are causing CPU spikes.

According to ITIL@ v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?

• A.severity-based
• B.role-based
• C.time-based
• D.priority-based