ITILF 무료 덤프문제 온라인 액세스

Which one of the following is NOT a characteristic of a process?

• A.It responds to specific events
• B.It delivers specific results
• C.It structures an organization
• D.It is measurable

Which processes ensure the targets in the underpinning contracts are appropriate?

• A.Supplier management and service level management
• B.Configuration management and service portfolio management
• C.Service level management and availability management
• D.Design coordination and service level management

Which document shows a detailed analysis of business impact and benefits?

• A.Service level requirements
• B.A return on investment
• C.A business case
• D.A service level agreement

Which role is responsible for sponsoring, designing and change managing a process and its metrics?

• A.The process manager
• B.The process owner
• C.The service owner
• D.The process practitioner

Which service lifecycle stage provides the following values to the business?

• A.Service design
• B.Service transition
• C.Service operation
• D.Service strategy