ITILF 무료 덤프문제 온라인 액세스

What is a characteristic of a process?

• A.It is performance driven and measureable
• B.It requires a specific tool
• C.It provides generic technical skills and resources
• D.It does not react to a specific trigger

Which one of the following is the BEST definition of reliability?

• A.The availability of a service or component
• B.How long a service or configuration item (CI) can perform its function without failing
• C.How quickly a service or component can be restored to normal working order
• D.The level of risk that affects a service or process

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

• A.Customer services
• B.Supporting services
• C.Component services
• D.Business services

Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures

• A.1 and 4
• B.1 and 2
• C.2 and 3
• D.3 and 4

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

• A.Change management
• B.IT service continuity management
• C.Service catalogue management
• D.Financial management for IT services