CSFX 무료 덤프문제 온라인 액세스

Before sending a customer an email you should always:

• A.All of the above.
• B.Use an appropriate title.
• C.Be courteous.
• D.Read the email before sending.

It is important for organisations to know that customer expectations:

• A.Are always realistic.
• B.Must be met.
• C.Can sometimes not be met.
• D.Can rarely be met.

The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

• A.Phone communication.
• B.Written communication.
• C.Internet communication.
• D.Face-to-face communication.

An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

• A.USP.
• B.BPS.
• C.CSP.
• D.SPU.

Prioritising tasks means:

• A.Spending longer on the first task that you have to do in the day.
• B.Deciding which tasks need to be done immediately and which can wait.
• C.Using your best marketing material.
• D.Telling which customer is going to be served next.