CSFX 무료 덤프문제 온라인 액세스

If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

• A.Email.
• B.Letter.
• C.Phone.
• D.Leaflet.

A common barrier to communication is the:

• A.Attitude of some customers.
• B.People coming into the wrong shop.
• C.The way some people behave.
• D.Attitudes and assumptions that we make about people.

Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

• A.Customer responsiveness.
• B.Sales targeting.
• C.Customer feedback.
• D.Mystery shopping.

Face-to-face communication is the most effective way of communicating with customers to get:

• A.Their address.
• B.Instant feedback.
• C.A quick response.
• D.An idea of how much they have to spend.

When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

• A.Positioning.
• B.Selling.
• C.Sales.
• D.Marketing.