SVC-19A 무료 덤프문제 온라인 액세스

Which of the following customer statements would alert you to a safety issue? (Choose two.)

• A.My new Apple Watch makes me itchy and my wrist is red and irritated.
• B.My iPhone has fluctuating sound levels. Sometimes it is deafening.
• C.The home button on my iPhone seems to have sunk.
• D.The screen is too bright. It hurts my eyes.
• E.The corner of my iPad is badly bent.
• F.My iPhone flashed and sparked when I tried to charge it.

Examine the image.

Which feature in macOS is opened by clicking on this dock icon?

• A.Launchpad
• B.System Preferences
• C.Finder
• D.Spotlight

If the battery inside an iPhone is dented, punctured, swollen, or otherwise damaged, which of the following is the proper next step to take?

• A.Reassemble the iPhone and replace whole unit.
• B.Reassemble the iPhone and return it to the customer.
• C.Turn on the device and run it until the battery is below 50 percent charge, then replace the battery carefully.
• D.Remove the battery carefully, then replace it.

Select the best response to the following customer statement:
"My iPhone sparked when I tried to sync it."

• A.All electronics can make sparks, you must be experiencing static electricity.
• B.I want to make sure we get a complete history of this issue. May I ask some specific troubleshooting questions?
• C.Are you sure you know how to sync an iPhone to a computer properly?
• D.Sounds like you have a damaged sync cable. If the cable is damaged sparking can happen.

How do you access Control Center from the home screen on an iPhone 8?

• A.Swipe from left to right.
• B.Swipe from right to left.
• C.Swipe down from the top of the screen.
• D.Swipe up from the bottom of the screen.