7495X 무료 덤프문제 온라인 액세스

Which three tasks are required for the deployment and routing of email In Avaya Oceana*? (Choose three.)

• A.Deploy ED Chat Flow.
• B.Deploy ED Email Flow.
• C.Provide agent with third party email Inbox.
• D.Configure email servers.
• E.Deploy the email service snap-In.

For Omnichannel configuration In Avaya Control Manager (ACM), whichIP address or FQDN and DefaultPort number are used?

• A.Omnichannel Windows Server IP or FQDN; Default Port 57772
• B.Avaya Control Manager IP or FQDN; Default Port 57773
• C.Avaya Common Cluster IP or IQDN; Default Port 57772
• D.OCP Cluster IP or FQDN; Default Port 57773

To route contacts based on certain criteria, which twocriteria can be applied to the Email Rule group' (Choose two.)

• A.Recipient Address.
• B.Out Of Hours
• C.Keyword Groups
• D.RSS Feeds
• E.URL Filtering

Using the customer history widget, Avaya Oceana Agents can search customer history to find information about previous multimedia interaction;; with the customer.
Which component holds multimedia customer history information?

• A.Omnichannel Datastore
• B.External Data Mart
• C.Avaya Control Manager
• D.Avaya Aura Session Manager

Which statement describes the function of the Work Assignment Snap-in?

• A.It Is an engine for tracking and maintaining the end-to-end context of omnichannel Interactions.
• B.It Is a normalized model for all resources and interactions that provides states for resources and interactions.
• C.It Is on agent selection component based on attribute matching across all channels.
• D.It Is an enterprise workflow model to orchestrate the omnichannel interaction flow.