7492X 무료 덤프문제 온라인 액세스

In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

• A.The vector isactivated when the given remoteserver is the best available.
• B.The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
• C.The vector queues the call to the resource that is likely to provide the best service.
• D.The vector contacts the specified remote servers, and collects information from that remote server.

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

• A.The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
• B.Percent Allocation in the Business Advocate feature must be enabled.
• C.The BSR Application ID must be set in the VDN form.
• D.Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.
Which three actions should you advise them to take? (Choose three.)

• A.Check that SQL is installed on a separate machine
• B.Check the port numbers
• C.Check the installation directory for SQL
• D.Check that TTrace logging is recording errors properly
• E.Check the IP address of the SQL server

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

• A.1 status poll VDN and 2 interflow VDN
• B.1 status poll VDN and 1 interflow VDN
• C.2 status poll VDN and 2 Interflow VDN
• D.3 Status poll VDN and 2 Interflow VDN

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisorcan spend more time coaching their agents.
Which statement Is true?

• A.The Business Advocate feature and SI M cannot co-exist on the same system.
• B.The Business Advocate feature con run on the same system that has SLM configured.
• C.Business Advocate can exist with FAS enabled.
• D.SLM can exist without EAS enabled.