7392X 무료 덤프문제 온라인 액세스

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

• A.Splits could be measured by Basic Call Management System (BCMS).
• B.Agents should log in manually to each split.
• C.After an ACD-call, an agent will automatically change its state to AUX.
• D.Agents could be logged in to 20 splits maximum.

Which statement describes the purpose and function of a hunt group?

• A.It Is a group of agents that all have- the ability to answer specific calls.
• B.It Is a group of skills that an agent has to manage specific calls.
• C.It Is a group of VDNs that receive calls and pass to a vector.
• D.It is a group of extensions that receive calls to a specific telephone number.

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

• A.System-Parameters Security
• B.Special System Parameters
• C.Feature-Related System Parameters
• D.System-Parameters Customer-Options

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.
Which command would you use to do this?

• A.List trace trunk
• B.List trace vdn
• C.Monitor bcms hunt group
• D.Monitor bcms trunk

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

• A.When the agent logs in at that extension
• B.When the agent's login ID Is administered in the switch
• C.When the telephone extension is configured on the station form
• D.When the station has Auto Answer enabled