7392X 무료 덤프문제 온라인 액세스

Refer to the exhibit.

The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?

• A.1001
• B.2002
• C.1003
• D.3003

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center?
(Choose three.)

• A.The group extension
• B.Vector Directory Number (VDN)
• C.The call distribution method
• D.The class of Restriction (COR)
• E.The trunk group number

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

• A.Tenant Number (TN)
• B.Best Services Routing (BSR) Application
• C.Class of Services (COS) .
• D.Measured
• E.VDN Skill

A call center has agents skilled In sales of product X.
You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?

• A.Direct Agent Call First on the Agent Handling form
• B.Timed ACW field on the VDN or Hunt Group form
• C.Call Handling Preference on the Hunt Group form
• D.Assigned Skill on the Hunt Group form

Which scope is defined by the time-of-day (TOD) variable?

• A.Persistent Scope Variable
• B.Local Scope Variable
• C.Collect Scope Variable
• D.Global Scope Variable