7391X 무료 덤프문제 온라인 액세스

Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)

• A.Class of Services (COS)
• B.Class of Restriction (COR)
• C.VDN Skill
• D.Tenant Number (TN)
• E.Measured

Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?

• A.Class of Restriction (COR)
• B.ead-mia
• C.skill-level
• D.Class of Service (COS)

When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)

• A.Skill Level
• B.Hunt Group
• C.Vector
• D.Measured Format
• E.Extension
• F.Agent Login

Which Media Store needs to be configured along with Email Media Store for sending out bulk emails without staff involvement; and what is used to assign Media Director queues to the queues of this Media Store?

• A.Preview Contact, program Schedule
• B.Simple Messaging, Program Schedule
• C.Preview Contact, Program
• D.Simple Messaging, Program

A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?

• A.The supervisors COS must have the field "Can Force a Work State Change" set to y.
• B.The agent's COS must have the field "Add/Remove Agent Skills" set to y.
• C.The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
• D.The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
• E.The supervisors COR must have the field "Add/Remove Agent Skills" set to y.