7391X 무료 덤프문제 온라인 액세스

The IP services that form on Communication Manager are configured to integrate with which components?

• A.Avaya Aura Media Server with media files
• B.XML Server and the multimedia database
• C.Application Enablement Service with CTI
• D.Multichannel Agent Desktop with plugins

Which Media Store needs to be configured along with Email Media Store for sending out bulk emails without staff involvement; and what is used to assign Media Director queues to the queues of this Media Store?

• A.Simple Messaging, Program
• B.Simple Messaging, Program Schedule
• C.Preview Contact, program Schedule
• D.Preview Contact, Program

Which two statements regarding the description of the License Director features are true? (Choose two.)

• A.It is configured to control the number of SQL licenses
• B.It provides licenses for the number of ACD users
• C.It polls the licenses from the WebLM server
• D.It is a Windows service
• E.It only uses the key VALUE_CCM_VOICE to license Multimedia Agent Desktop

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?

• A.Reason Codes
• B.AUX State Codes
• C.Authorization Codes
• D.Call Work Codes

If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?

• A.Call 4
• B.Call 3
• C.Call 1
• D.Call 2