6211 무료 덤프문제 온라인 액세스

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

• A.It provides administrative and management capabilities for CCMM resources.
• B.It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.
• C.It helps with implementing CTI for installed and browser-based client integrations.
• D.It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)

• A.Predictive dialing
• B.Predetermined dialing
• C.Preview dialing
• D.Progressive dialing

During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?

• A.Agent Desktop Configuration, Resources
• B.Agent Desktop Configuration, User Settings
• C.Agent Desktop Configuration, General Settings
• D.Agent Desktop Configuration, General Settings, Advanced Settings

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

• A.Server Settings
• B.Agent Settings
• C.General Settings
• D.Skillset Settings

Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

• A.Inbound Mail Manager Server
• B.Inbound Mail License Server
• C.Inbound Mail Server
• D.Inbound Mail Application Server