6209.1 무료 덤프문제 온라인 액세스

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

• A.Configuration Reports
• B.Call-by-Call Reports
• C.Agent Performance Reports
• D.Multimedia reports
• E.Outbound Reports
• F.Contact Summary Reports

You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?

• A.CCMA
• B.CCMM
• C.CCMS
• D.CCT

Which service contains the inbound message handler (IMH) component?

• A.Contact Center Multimedia (CCMM) License Service
• B.CCMM Starter Service
• C.CCMM Campaign Scheduler Service
• D.CCMM E-mail Manager Service

A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?

• A.Add multimedia to the skillset name.
• B.Add a multimedia prefix to the skillset name
• C.Add a multimedia suffix to the skillset name
• D.Add a multimedia disposition code to the skillset name

Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?

• A.NCCT DAL
• B.NCCT server
• C.NCCT OI Service
• D.NCCT SMON