6201.1 무료 덤프문제 온라인 액세스

Which two statements about CMS and CM connectivity are true? (Choose two)

• A.If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
• B.If the switch uses a CLAN card, the switch must be direct-connected to the CMS
• C.The switch can have a direct-connect to the CMS
• D.The switch and CMS can he connected through a network.

How are feature packages, like External Call History or Forecasting, installed an a CMS system?

• A.Using cms svc menu, pkg_install option
• B.From Solaris shell as root by issuing 'pkgadd -d <package name>' command
• C.Using cms adm menu:, pkg_install option
• D.Using CMS main menu, System Setup menu, Package management option

A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

• A.Dynamic Percent Allocation
• B.Service Objective
• C.Vector Queuing Priorities
• D.Dynamic Threshold Adjustment

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

• A.Skill
• B.Vector
• C.Agent
• D.Split

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

• A.The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
• B.The nightly archiver for ACD3 failed to run successfully.
• C.The nightly backup was in contention far the nightly archiver for ACD3.
• D.The nightly archivers far ACD1 and ACD2 have not complete yet.