6201-1 무료 덤프문제 온라인 액세스

Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

• A.by the Skill whisper announcement before call: is delivered
• B.by the telephone display (a = Originator Name to VDN)
• C.by the VDN of Origin announcement before call is delivered
• D.by the flashing skill button on the telephone set

After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

• A./cms/install/logdir/adminlog
• B./tmp/install.log
• C./cms/install/canfig.sog
• D./var/log/cms_nstall.log
• E./var/adm/messages

In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

• A.Skill
• B.Agent
• C.Split
• D.Vector

The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

• A.This message can be ignored as it is not the reason the link is down.
• B.The wrong CMS has been installed and the correct server needs to be ordered.
• C.The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
• D.The wrong Communication Manager version on the CMS has been selected.

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

• A.CMS version is misconfigured on the system-parameters features form.
• B.There is no network connection to CLAN.
• C.CM version is not matching CMS setup.
• D.CMS version is not configured an the system-parameters features farm,