37820X 무료 덤프문제 온라인 액세스

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

• A.The Communication Control Toolkit database
• B.The Contact Center Manager Server database
• C.The Contact Center Manager Administration database
• D.The Contact Center Multimedia database

Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)

• A.Avaya IX Workplace Web Client
• B.Avaya Communicator for Web
• C.Avaya one-X Mobile Preferred
• D.IP Office Web Client

Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

• A.An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
• B.The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
  10 Teleworker licenses,
• C.An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
• D.The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

• A.IP Office tracks that information and It can be reviewed using the built-in reports.
• B.IP Office does not track that Information but It is available using a third-party call accounting application.
• C.IP Office tracks that information and It Is provided In a CSV format.
• D.IP Office does not track that information but it is available with a call center application.

A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?

• A.There will be some operational or feature differences.
• B.IP Office supports ail BCM sets.
• C.The features supported on BCM are the same as the IP Office.
• D.The existing sets will operate the same on the IP Office.