33810X 무료 덤프문제 온라인 액세스

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

• A.Simple Direct Media Layer
• B.Open Computing Language (OpenGL)
• C.Microsoft .NET
• D.Open Database Connectivity (ODBC)

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

• A.Co-Browsing Snap-In
• B.Web Chat Snap-In
• C.Presence Snap-In
• D.Context Store Snap-In

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

• A.Contact Center data gathered from generic reports only
• B.Engaging customers on their terms
  D B) Customers initiating calls into the Contact Center by telephone only
• C.Evolution of the Contact Center agent

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

• A.Avaya Agent Desktop
• B.Avaya Contact Center Orchestration Designer
• C.Avaya one-X® Agent Desktop
• D.Avaya Control Manager

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

• A.What Is the IVR name?
• B.What are the customer support pain points?
• C.What is the percentage of customer support Issues that are resolved In one call?
• D.Which system support click-to-call from the web?
• E.What are the agent performance reporting requirements?