3314 무료 덤프문제 온라인 액세스

Which component acts as the controller for all H.323 VoIP connections in an Avaya Aura Experience Portal (AAEP) system?

• A.The proxy server on the Communication Manager
• B.The gatekeeper on the Session Manager
• C.The proxy server on the Session Manager
• D.The gatekeeper on the Communication Manager

Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.
Which Skill and Destination configurations are required?

• A.On the Skill configuration page, configure the Agent Strategy as Preferred Location.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
• B.On the Skill configuration page, configure the Agent Strategy as UCD-MIA.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
• C.On the Skill configuration page, configure the Agent Strategy as UCD-MIA.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
• D.On the Skill configuration page, configure the Agent Strategy as Preferred Location.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

Which component acts as the controller for all H.323 VoIP connections in an Avaya Aura Experience Portal (AAEP) system?

• A.The proxy server on the Communication Manager
• B.The gatekeeper on the Session Manager
• C.The proxy server on the Session Manager
• D.The gatekeeper on the Communication Manager

In the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which three statements are true? (Choose three.)

• A.For blind and supervised transfers (using CCXML tag), the MPP uses the same UCID as the call being transferred.
• B.The UCID generated by the MPP overrides the CM UCID.
• C.If the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.
• D.The MPP adds a two-digit application identifier to the UCID received from the CM.
• E.For Bridge and Outcalls, MPP will generate a new UCID.

Proactive Outreach Manager (POM) employs the use of an Agent script editor.
Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)

• A.It is a utility used by customers to update their information using self-service menu.
• B.The Agent scripts can be in Native or URL formats.
• C.The Agent scripts can be XML or in VXML formats.
• D.It is a utility used by agents to update/view Customer or Contact attributes.