3314 무료 덤프문제 온라인 액세스

Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?

• A.Campaign Director
• B.Campaign Manager
• C.POM Pacing
• D.POM Monitor

Which are the three exit reasons to filter the ICR CCA session detail report? (Choose three.)

• A.Call Routed
• B.Call Transferred
• C.Call Completed
• D.Call Completed in SSA
• E.Call Failed

To send certain alarm codes to the syslog server, which three actions are required? (Choose three.)

• A.Administer the Syslog Server IP address and port.
• B.Administer an email address to receive the alarms.
• C.Setup the syslog server to accept the alarm codes.
• D.Enable sending of events to syslog.

Which statement describes Agent blending?

• A.Agent blending is the process of acquiring an agent for a job in a campaign.
• B.Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.
• C.Agent blending is the process of acquiring agents when an outbound service level is at risk.
• D.Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?

• A.Web Service
• B.Session Manager
• C.System Manager
• D.CCXML Browser