2M00001A 무료 덤프문제 온라인 액세스

Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

• A.IT is the buyer or strong influencer
• B.The business lacks technical knowledge
• C.The business applies technology to address a business problem
• D.The business believes that contact center capabilities are essential
• E.The CEO/Owner is most likely the buyer

Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

• A.Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
• B.They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
• C.They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
• D.Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.

Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

• A.No. because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
• B.Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).

Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

• A.The business makes IT driven decisions
• B.The business is social media aware, but not involved in interactions
• C.The business is focused primarily on support
• D.The business requires G14 language support
• E.The business is voice-centric with multichannel

Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

• A.The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
• B.The Partner should ask Avaya to pay the money to get the payments released.
• C.The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
• D.The Partner should report the matter to their own management.