Change-Management-Foundation 무료 덤프문제 온라인 액세스

Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

• A.Make clear to people what is considered acceptable use of social media
• B.Encourage individuals to link workplace social media wit external contacts
• C.Encourage people to make unrestricted use of social media
• D.Allow people to evolve local rules on how to use social media

Which action is a suitable response when resistance to change is shown through sabotage?

• A.Accept that deliberate attempts to undermine change are inevitable
• B.Ignore the saboteurs and hope that people will NOT be influenced
• C.Ensure saboteurs are excluded from any involvement with the change
• D.Allocate important change tasks to the saboteurs

According to Honey and Munford, which learning style would team BEST through watching a video showing a new being undertaken in the work environment?

• A.Theorist
• B.Progmalist
• C.Activist
• D.Refector

According to Tiompenaars and harronden-Turner, which example is a level three basic assumption' expression of culture?

• A.The required behaviors are set out in the employee's guide
• B.Meeting customer need is more important than profit
• C.Senior management grades are entitled to 'executive' chairs
• D.The team motto is 'to deliver excellent service'

Which management approach is recommended to help people through the 'endings' phase of Bridges model of human transition?

• A.Be clear about the scope of the change
• B.Concentrate on the emotional content of issues
• C.Encourage people to turn their backs on the past
• D.Look for quick successes to announce