CBPA 무료 덤프문제 온라인 액세스

How important is process analysis to customer interactions?

• A.Customers just need good prices, an acceptable delivery time, and quality service.
• B.Understanding how the customer interacts with a process is not the only factor.
• C.Generally, the fewer required interactions between a customer and a given service, the less satisfied the customer.
• D.It will tell you if the process is a positive factor in the success of the organization's value chain.

What must any process design have to be considered effective?

• A.Activity at both the process and workflow levels
• B.Subprocesses that break down into tasks and steps
• C.Steps both at the task level and at the subprocess level
• D.Tasks at the subprocess level as well as at the workflow level

What is used for evaluating process performance?

• A.Key process measures (KPMs)
• B.Key performance indicators (KPIs)
• C.An acceptable quantitative measure against a reference or goal
• D.An acceptable standard and quality (accuracy, completeness, consistency, and timeliness)

How can we ensure a continuous flow in process design?

• A.In a Lean approach, identify anything that impedes or slows down the value stream
• B.Document how the customer pays for the output of the value stream
• C.Create a graphical representation of the value-added steps in a process
• D.Document the logical flow of work

Which best defines continuous business process improvement within an organization?

• A.It requires continuously improving the organizational structure
• B.It is the responsibility of the process manager
• C.It is the exclusive responsibility of the BPMS tool
• D.It is a sustained approach to monitoring process performance