정답: B
The trait of crisis management that is represented by the option B is strategic. Crisis management is a type of process that involves planning, preparing, and responding to a crisis, which is a type of event or situation that poses a significant threat or risk to the organization or the business, or to the stakeholders or the customers, and that requires immediate or urgent action or intervention.
Crisis management can provide various benefits, such as preventing or mitigating the impact or the damage of the crisis, and ensuring the continuity or the recovery of the organization or the business. Crisis management can be characterized by various traits or attributes, such as:
Wide focus: Crisis management involves considering and addressing various aspects or dimensions of the crisis, such as the cause, the effect, the scope, the duration, or the solution, and various factors or elements that are involved or affected by the crisis, such as the people, the processes, the systems, or the resources.
Strategic: Crisis management involves defining and implementing the goals, objectives, or strategies for dealing with the crisis, and aligning them with the vision, mission, or values of the organization or the business, and with the expectations or needs of the stakeholders or the customers.
Anticipate: Crisis management involves identifying and analyzing the potential or the existing crises that may occur or affect the organization or the business, and developing and executing the plans, actions, or measures to prevent or prepare for the crises, and to respond or adapt to the crises.
Process: Crisis management involves following and applying a structured or a systematic approach or methodology for managing the crisis, and using various tools, techniques, or practices to support or facilitate the crisis management, such as communication, coordination, or evaluation. Strategic is the trait of crisis management that is represented by the option B, as it reflects the importance or the necessity of having a clear or a coherent direction or guidance for handling or resolving the crisis, and of ensuring the alignment or the consistency of the crisis management with the organization or the business, and with the stakeholders or the customers.
