CISA-KR 문제 496
Addressing the overall risk associated with the activity under review, ensuring maximum use of audit resources during the engagement and prioritizing and scheduling auditee meetings are also purposes of documenting audit objectives, but they are not as primary as identifying areas with high probability of material problems. References:
* CISA Review Manual, 27th Edition, page 1111
* CISA Review Questions, Answers & Explanations Database - 12 Month Subscription
CISA-KR 문제 497
* Option A (Correct):The primary purpose of EA governance is to ensure that new technologies, processes, and systems align and harmonize with existing architecture to maintain operational efficiency and consistency.
* Option B (Incorrect):While adaptability to emerging technology trends is important, EA governance focuses more on structure, consistency, and compliance rather than just adaptability.
* Option C (Incorrect):Compliance with regulations is crucial, but it is just one component of governance.
EA governance has a broader scope, including strategic alignment and process integration.
* Option D (Incorrect):Ensuring ROI is an important financial consideration, but it is not themainobjective of EA governance.
Reference:ISACA CISA Review Manual -Domain 1: Information Systems Auditing Process- Covers governance, risk management, and ensuring alignment of EA with business objectives.
CISA-KR 문제 498
The other options are not as good as option D. Percentage of problems raised from incidents (option A) is a metric that shows how many incidents are escalated to problems, which are more complex and require root cause analysis and long-term solutions. This metric reflects the complexity and severity of the issues faced by the customers, but it does not directly measure the performance of the help desk function. Mean time to categorize tickets (option B) is a metric that shows how long it takes for the help desk agents to assign a category to each ticket, such as technical, billing, or feedback. This metric reflects the efficiency and accuracy of the help desk agents, but it does not measure the quality or effectiveness of the resolution. Number of incidents reported (option C) is a metric that shows how many issues are reported by the customers to the help desk function. This metric reflects the demand and workload of the help desk function, but it does not measure how well the issues are resolved or how satisfied the customers are.
References:
* Key Metrics to Measure Help Desk Performance
* 8 service desk KPIs and performance metrics for IT support
* 13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance
CISA-KR 문제 499
운영자 오류로 인해 누락되고 이러한 예외가 발생합니다.
관리되지 않습니다. 다음 중 가장 좋은 방법은 무엇입니까?
경영진이 관련 위험을 이해하도록 돕나요?
CISA-KR 문제 500
References:
* 6: Sampling Risks: Definition, Example, and Explanation - Wikiaccounting
* 7: Sampling Risk in Audit | Sampling vs non sampling risk - Accountinguide
* 9: Audit sampling | ACCA Qualification | Students | ACCA Global
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