C9550-275 무료 덤프문제 온라인 액세스

A BPM analyst has been asked to define the metrics for a process. What is the correct sequential order for determining metrics?

• A.1. Enabled Decisions and Decision Makers
  2.Goals
  3.Scoreboards, Reports, and Service Level Agreements (SLAs)
  4.Tracked Data and Key Performance Indicators (KPIs)
• B.1. Goals
  2.Enabled Decisions and Decision Makers
  3.Tracked Data and Key Performance Indicators (KPIs)
  4.Scoreboards, Reports, and Service Level Agreements (SLAs)
• C.1. Goals
  2.Enabled Decisions and Decision Makers
  3.Scoreboards, Reports, and Service Level Agreements (SLAs)
  4.Tracked Data and Key Performance Indicators (KPIs)
• D.1. Enabled Decisions and Decision Makers
  2.Goals
  3.Tracked Data and Key Performance Indicators (KPIs)
  4.Scoreboards, Reports, and Service Level Agreements (SLAs)

A company needs to improve their hiring process and has requested a BPM analyst to define a future state process. After analyzing the current state process, the BPM analyst found many opportunities for improvement which could lead this initiative into a 5 year project. How should the BPM analyst map the future state process?

• A.Map one single process which includes all improvement opportunities.
• B.Build a short term and a long term future state process road-map through prioritization of the opportunities.
• C.Map a short term process which includes only low effort opportunities.
• D.Build a roadmap of processes for all releases in the next 5 years by categorizing the opportunities into individual releases.

The Human Resources department has pre-selected 4 processes as candidates for BPM Implementation. They think all these 4 processes have equal business value. They hire a BPM analyst to identify 1 process for BPM Implementation. What questions must the BPM analyst ask in order to identify a process for implementing BPM.

• A.1. Is there poor visibility into process performance?
  2.Does the process have ad-hoc events?
  3.Is the same data entered multiple times into multiple systems?
  4.Does this project have enough IT challenges?
• B.1. Does the process change frequently?
  2.Are tasks being communicated informally through emails and phone calls?
  3.Does this project have enough IT challenges?
  4.Does the process integrate with at least 3 systems?
• C.1. Does the process change frequently?
  2.Are tasks being communicated informally through emails and phone calls?
  3.Is the same data entered multiple times into multiple systems?
  4.Is there poor visibility into process performance?
• D.1. Does the process integrate with at least 3 systems?
  2.Are tasks being communicated informally through emails and phone calls?
  3.Is the same data entered multiple times into multiple systems?
  4.Is there poor visibility into process performance?

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A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
Equipment was not ordered until week 2
The manager did not complete the new hire checklist.
The manager did not know how to access the checklist.
No one communicated to the manager how to access the checklist.
No communication plan for the on-boarding process.
The root cause of the initial problem was that no one communicated to the
manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?

• A.5 Whos
• B.5 Whats
• C.5 Whys
• D.5 Whens

A company has multiple processes already documented in their Blueworks Live library. During process discovery on a new process, the business subject matter experts (SMEs) identify a sub-process that is exactly the same as a process already in the Blueworks Live library. How should the BPM analyst capture this requirement in Blueworks Live?

• A.Copy the same Inputs, Outputs, and Participants when defining the new sub-process.
• B.Use the Smart Folder feature to organize both processes in the same folder.
• C.Use the Heat Mapping feature to capture the common process flows.
• D.Use the Linked Processes feature to capture the relationship.